Domestic Shipping Rates and Policies

Shipping and handling fees depend upon the value of items ordered and the method of delivery that you choose.

Street addresses are required to ensure proper delivery for online orders. If you do not have a street address (i.e., PO Box), please contact our Customer Service Department for assistance at 1-866-245-1157.
 
 
Standard Delivery
(7-10 Business Days)
Our goal is to deliver your purchase in the quickest and most economical way possible. You’ll be notified promptly of any delivery delays or product back orders. Please note that items ordered together may not ship together.

Shipping time for in-stock items is 7–10 business days. Call for shipping charges for orders shipped to Alaska, Hawaii and U.S. Territories.

Shipping Charges

 International Shipping Rates and Policies

To ensure we deliver your order as expected, please consult the following sections before submitting your order: 
  
Payment and Delivery 
We accept Visa, MasterCard, Discover, and American Express credit cards. For your protection, The Children's Museum of Indianapolis reserves the right to hold credit card orders for verification. All information submitted is secure and your account will be billed in US Dollars. 
  
Canada Only (International Customs Charges and Duties) 
Canadian customers must pay applicable sales tax, duty and Customs charges, which is determined by your local government. Canadian customers will be billed duties, customs, taxes, and international processing fees at the time of order (see guidelines).

Please note: the tax line on your order receipt page and confirmations contains duties, customs, taxes and international processing fees. 
  
Canada 
Delivery time: up to 20 calendar days from the date of shipment. 
Orders will generally ship within 24 hours subject to payment verification.  
  
International Customs Charges and Duties
International (outside the U.S.) customers must pay applicable sales tax, duty and Customs charges. Your local government determines duty and Customs charges, which varies by country. Duties, taxes and/or Customs fees will be an additional amount that will be collected upon delivery of your order. Unfortunately, we are unable to provide you with the exact amount you will be charged. Your order confirmation details only the charges we are collecting. Contact your local government for specific details.

 
Canada Only (Duty and Customs Charges)

By ordering goods from The Children's Museum of Indianapolis, I hereby authorize a licensed Canadian customs broker chosen by The Children's Museum of Indianapolis to act as my agent, and to transact business with Canada Border Services Agency (CBSA) to clear my merchandise, account for applicable duties and taxes, to return merchandise to Michigan Humane Society Shop and prepare and submit refund claims on my behalf for any merchandise that I return. I understand that CBSA will send any refund of duties and taxes that were paid on the returned merchandise to the broker, and that I will obtain the refund directly from The Children's Museum of Indianapolis. In this connection, I also authorize the customs broker to endorse any refund check issued by CBSA in my name, so that The Children's Museum of Indianapolis can be reimbursed.

Please note: the tax line on your order receipt page and confirmations contains duties, customs, taxes, and international processing fees.